The reservation should be sent through our online reservation form, e-mail or fax. The reservations is effective only when you inform us your booking information and credit card details or pay a certain deposit to us, then we will send the confirmation voucher to you.
The rates advertised for you on this website are available ONLY through www.charmingindochina.com. Please DO NOT try to call the hotel direct, as they WILL NOT have the same rates in their reservation system. Rates advertised on our website are subject to availability and the good cooperation between the hotels and us.
The rates shown may be subject to change pending requirements, eligibility, seasons and/or blackout dates. Rates shown do not include extra beds, specials arrangements or ad hoc price changes on the hotels behalf. Rates may also have to be adjusted in case of transport requests. In such cases we will submit an updated quote to you by email. Rates are quoted in the currency shown.
Due to processing requirements, on occasion hotels are unable to confirm a reservation immediately. The confirmations are coordinated by www.charmingindochina.com. staff and send via e-mail to you within 24-48 hours except for special cases (during fair periods, high season, or special events...). If you do not receive any mail from us within 24-48 hours after placing an order, please kindly contact us immediately
Disclaimer: Whilst we endeavor to process your booking request within the time guidelines shown above, unfortunately at times we are unable to finalize your request within this limit. Circumstances that may cause delays in replying to you include international public holidays and time zone differences.
To guarantee your hotel or tour or ticket booking, we must require your credit card details or payment in-advance. To valid the guarantee, you need to fill with all details required on our secured site or fax it to us or email. You may need refer to "How we work" for information of booking guarantee.
If you wish to cancel or amend your booking after the voucher has been issued, a cancellation fee will apply, in accordance with the hotel policy. The cancellation fee varies according to the hotel/tour or ticket specified in your booking as well as your check-in date.
Note: In some cases, the cancellation policy will depend on the hotel's individual policy. If this is the case, the hotel's policy will be displayed to you prior to the completion of the booking, on the final page of the booking process known as BOOKING VOUCHER. The stricter of the two (hotel's policy and our website policy) will then apply.
- If you cancel or amend after the voucher has been issued, but NOT LESS THAN 7 (SEVEN) DAYS for hotel booking prior to the check-in date, there is no charge - it means no cancellation fee!
- If you cancel LESS THAN 7 (SEVEN) DAYS prior to the check-in date, or fail to arrive at the hotel, a cancellation fee equal to the FIRST NIGHT'S accommodation cost will be incurred through your credit card or bank transfer, which was used to guarantee your booking. Your credit card statement will show the debit entry as CHARMING INDOCHINA TRAVEL Co.,Ltd. or the name of hotel.
Last minute cancellations for the tour booking:
1. If more than 60 days before arrival: No cancellation charge (US$ 100 non refundable deposit will be forfeited for tour booking and 10 USD for hotel reservation or other service)2. If 30-60 days before arrival: 20% charged.
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